At Zahid Sandhu we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and exchange policy to make your shopping experience as convenient as possible.

Returns

Eligibility: Items are eligible for return within 7 days from the date of delivery.

Condition: Returned items must be unworn, unwashed, undamaged, and with all original tags attached.

Return Process: To initiate a return, please contact our customer service team at [email/phone number] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back.

Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

Refund: Once we receive and inspect the returned item, we will issue a refund to the original payment method within 7 business days.

Exchanges

Eligibility: Items are eligible for exchange within 7 days from the date of delivery.

Exchange Process: To initiate an exchange, please contact our customer service team at [email/phone number] with your order number, the item you wish to exchange, and the new item you would like to receive. We will provide you with an exchange authorization and further instructions.

Exchange Shipping: Customers are responsible for the shipping costs of returning the item for exchange unless the exchange is due to a manufacturing defect or an error on our part.

New Item Availability: Exchanges are subject to availability. If the requested item is not available, we will process a refund for the returned item instead.

Important Notes:

Intimate apparel, swimwear, and accessories such as earrings are not eligible for return due to hygiene reasons unless they are defective.

Refunds for returned items will be issued minus any applicable restocking fees if stated in the original product description or terms.

Please ensure to package the return/exchange items securely to prevent damage during transit.

We value your satisfaction and aim to make the return and exchange process as seamless as possible. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.

Thank you for shopping with Zahid Sandhu!